Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Chicken Road, we believe that online gaming should be enjoyed as a form of entertainment only. Gaming is never a reliable way to earn money or solve financial problems. Please play responsibly and within your means. Set limits on time and money spent, and remember that the house always has an edge.
Age Verification & Legal Requirements
You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to participate in online gaming. In India, the legal gambling age is 18+. It is your responsibility to ensure you meet all local legal requirements before participating.
We do not permit minors to access our services. Parents and guardians are encouraged to monitor online activities and use parental controls.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate problem gambling:
- Chasing losses: Trying to win back money you've lost by gambling more
- Hiding gambling activity: Concealing the amount of time or money spent gaming
- Neglecting responsibilities: Prioritizing gaming over work, school, family, or personal obligations
- Increasing stakes: Needing to gamble with larger amounts to achieve the same excitement
- Difficulty controlling: Inability to stop or reduce gaming despite wanting to
- Financial strain: Using money needed for essentials (rent, bills, food) for gaming
- Emotional dependence: Using gaming to escape problems, stress, anxiety, or depression
- Relationship conflicts: Gaming causing arguments with family, friends, or partners
- Withdrawal symptoms: Feeling anxious, irritable, or restless when unable to game
- Failed attempts to quit: Repeated unsuccessful efforts to reduce or stop gaming
If you recognize any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Controls
We provide the following responsible gaming tools to help you maintain control:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account
- Loss Limits: Set maximum amounts you're willing to lose over a specified period
- Session Time Limits: Automatically log you out after a set amount of gaming time
- Reality Checks: Receive periodic reminders during gaming sessions about the amount of time and money you've spent
- Self-Exclusion: Voluntarily exclude yourself from your account for a period of time (days, weeks, months, or years)
- Account Closure: Permanently close your account if you wish to stop gaming entirely
To access these tools, visit your account settings or contact our customer support team.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organizations:
India
- All India Institute of Medical Sciences (AIIMS) โ Responsible Gaming Helpline: Consult with mental health professionals for gambling addiction support
- National Mental Health Authority (NMHA): Government-run mental health support and resources
International Resources
- GamCare (United Kingdom): www.gamcare.org.uk โ Free counseling and support services
- GamStop (United Kingdom): www.gamstop.co.uk โ National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au โ Free online counseling and support
- Responsible Gambling Council (Canada): www.responsiblegambling.org โ Educational resources and support
- National Council on Problem Gambling (United States): www.ncpgambling.org โ 1-800-GAMBLER helpline (1-800-426-2537)
All of these services are confidential and free to access.
If You Have a Problem, Seek Help
Problem gambling can happen to anyone, and seeking help is a sign of strength, not weakness. If you feel your gaming is becoming problematic or affecting your life negatively, please:
- Contact one of the support organizations listed above
- Speak with a trusted friend, family member, or mental health professional
- Use our self-exclusion tool to take a break from gaming
- Reach out to our customer support team for immediate assistance
Help is available 24/7. You do not have to face this alone.